Terms of Service


For project requests quoted over $1000, an initial non-refundable $500 is required to hold the client’s place on the schedule. The remaining amount will be due before installation. Once the deposit has been made and a contract is signed, the client will be added to the schedule and will be notified of start date, which is only an estimate. This date may change due to other projects, unforeseen circumstances, and/or delayed communication with the client.


Due to nature of the graphic design process and the time involved, refunds are not given for any reason.


Estimates provided will be honored for 2 weeks from the date of creation. After this time frame, a new estimate will be provided upon request.


Cancellations made more than 30 days prior to the posted “start by” date will be charged a fee of 50% of the deposit. Cancellations made within 30 days or less of the posted “start by” date will lose their deposit in full. If you cancel after your start by date you will also lose your entire deposit. COMMUNICATION All communication is done via email. No business will be conducted by phone. The design process relies upon consistent email communication and requires clients to be at the computer frequently during the design process. Should the client not respond within 15 consecutive days, all monies are forfeited to McKenzie Sue and the project will be cancelled without notification.


McKenzie Sue works hard to complete all projects in a timely manner and will communicate with the client during the entire development of the project. Most projects are completed with 4 to 6 weeks of the start date, but each project is different so it may take less or more time.


Design proofs are completed according to the specifications provided by the client on the creative brief. The client should have a decent idea of what their vision is and should clearly express that during the discovery process. McKenzie Sue will provide up to three revisions for each project unless otherwise specified. Additional revisions are subject to a fee of $30 per hour. Any changes to the design after installation will also be subject to a fee regardless of the number of revisions used during the design process. Please make sure any changes you want made are done before installation.


All clients agree to provide McKenzie access to any hosting, domain account, or blog account for the sole purpose of installing and updating the web product as needed.


McKenzie Sue reserves the right to use project details for promotional material, portfolio, and client testimonials. These terms and conditions are subject to change without notice.